Description
We are seeking an Account Manager to join our team in Tokyo. As an Account Manager, you will be responsible for developing new business relationships and serving as the first level of support to existing clients.
The successful candidate will have a strong background in sales and customer service, with excellent problem-solving and analytical skills. You will be able to work independently and as part of a team, with a focus on delivering high-quality results.
Responsibilities:
- Develop new business relationships through cold calling, emailing, and other outreach efforts
- Serve as the first point of contact for existing clients, providing support and resolving issues in a timely and professional manner
- Negotiate rates and deadlines with clients
- Liaise with production teams to ensure that all jobs are handled appropriately and with attention to detail
- Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
- Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and other pertinent data
Requirements:
- Native-level Japanese speaker with business-level English communication skills
- Minimum Bachelor's degree or equivalent
- Excellent problem-solving and analytical skills
- Strong interpersonal skills
- Effective time management
- Customer service experience of at least 1 year
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Competitive salary: ¥5,000,000 per year + performance bonuses
- Comprehensive benefits package, including social insurance, transportation allowance, and paid time off
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Our office is located in Tokyo, Japan, and is easily accessible by public transportation.