Description
We are seeking a Welcome Desk Agent (Front Desk Agent) to join our team at W Hotels in Hong Kong.
As a Guest Experience Expert, you will play a crucial role in creating memorable experiences for our guests. You will be responsible for delivering a wide range of services, processing operational needs, addressing guest requests, and sharing local area highlights.
Key responsibilities include:
- Providing exceptional customer service
- Managing front desk operations
- Handling guest requests and resolving issues
- Maintaining accurate records and reports
- Collaborating with colleagues to ensure seamless service delivery
Requirements:
- High school diploma or G.E.D. equivalent
- No prior work experience required
- Ability to stand, sit, or walk for extended periods
- Physical ability to lift, carry, push, or pull objects weighing up to 10 pounds
We offer a dynamic work environment, opportunities for growth and development, and a commitment to diversity and inclusion.
W Hotels' mission is to Ignite Curiosity, Expand Worlds, and we are looking for individuals who share this vision.