Description
We're Pret, a renowned organisation known for freshly made food, organic coffee, and innovative ideas. With over 750 shops across 20+ countries, we're committed to delivering exceptional customer experiences and fostering a culture of growth and inclusion.
As a Front of House Leader, you'll play a pivotal role in driving team performance, maintaining high standards, and ensuring customer satisfaction. You'll be a champion of our values, coaching and mentoring your team to deliver outstanding results.
Key Responsibilities:
- Lead with purpose, driving team performance and protecting profit
- Maintain high standards and great energy in the shop
- Coach and mentor team members to achieve exceptional results
- Foster a culture of kindness, honesty, and generosity
- Spread joy and make every customer's day special
Requirements:
- Be kind, honest, and generous, bringing your authentic self to work
- Share our passion for exceptional customer service
- Experience in a leadership role, with a focus on driving team performance and delivering high standards
Benefits:
- Base pay rate: £14.10 per hour
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Earn an extra £5 per hour for shifts started between 3-5am
- 28 days annual leave (pro-rata for part-time employees)
- Pension scheme and healthcare cash plan
- Free food and drink while working, and 50% off food and 5 free Barista-made drinks a day with our Club Pret Membership
- Loyalty awards and regular rewards for amazing standards
- Access to marketplace discounts and comfy free shoes to wear on shift
Our Values:
- Happy Teams, Happy Customers
- Amazing Standards Every Day
- Never Standing Still
- Doing The Right Thing