Description
We are seeking a Customer Success Manager to drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions.
Responsibilities:
- Drive strategic customer relationships across upstream oil & gas accounts
- Lead comprehensive customer onboarding programs and deliver targeted training
- Proactively monitor customer health metrics and satisfaction levels
- Serve as primary customer advocate, coordinating cross-functional teams to resolve escalations
- Conduct regular business reviews and strategic on-site engagements
- Leverage advanced analytics and emerging technologies to provide data-driven insights
- Collaborate closely with Product, Marketing, Sales, Support, and external partners
Requirements:
- Background in Geoscience, Petroleum Engineering, Petroleum Economics, or a related discipline
- Minimum 3 years of experience in the oil and gas industry or a similar technical environment
- Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
- Fluent in English, and either Japanese or Korean (ideally both)
- Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth
- Technical proficiency with data visualization platforms and advanced Microsoft Office suite capabilities
Preferred Qualifications:
- Experience with API integrations, cloud platforms, and data analytics technologies
- Familiarity with AI technologies and their practical applications
- Proficiency with CRM platforms and customer success management tools
What We Offer:
- Health & Wellness: Health care coverage designed for the mind and body
- Flexible Downtime: Generous time off helps keep you energized
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
- Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs
- Family Friendly Perks: Best-in-class benefits for families