Description
We are seeking a skilled professional to join our team as a Fiscal/Accounting Support specialist, providing functional support to our clients using the Domain system. As a key player in our organisation, you will ensure an excellent customer experience and contribute to the continuous evolution of our solutions.
Key Responsibilities:
- Provide functional support to clients using the Domain system's Fiscal Writing and Accounting modules via phone
- Ensure clarity, objectivity, and precision in information provided to clients
- Focus on efficient problem resolution and customer satisfaction
- Understand the client's journey and direct them according to their needs
- Intermediates requests for improvements and corrections with the Product teams
- Promote and practice Thomson Reuters values and behaviours
- Stay up-to-date on offered solutions and current legislation
Required Qualifications:
- Reside in São Paulo (capital) with availability for hybrid work model
- Completed or ongoing studies in Accounting Sciences, Administration, or related areas (candidates without a degree are also welcome)
- Ability to work with goals and focus on results
- Adaptability to structured processes and routines
- Good communication, empathy, and teamwork skills
Preferred Qualifications:
- Previous experience in Fiscal and/or Accounting areas
- Knowledge of Domain Solution
What we offer:
- Hybrid work model
- Flexibility and work-life balance
- Professional development and growth opportunities
- Competitive benefits package
- Global culture of inclusion and belonging
- Opportunities for social impact
As a global company, we value diversity and inclusion, and we are committed to creating a work environment that is flexible, equitable, and supportive of all employees.