Description
Salesforce is currently seeking multiple Solution Architects to join our Professional Services team within the Customer Success Group (CSG). The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables.
Responsibilities:
- Serve as a trusted advisor to the client.
- Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise.
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
- Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.
- Identify and proactively run risk areas and commit to seeing an issue through to complete resolution.
- Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners.
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.
Requirements:
- Experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
- Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
- Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members.
- Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.
- Resourceful and entrepreneurial thinker who can work through and solve problems.
- Available to travel regionally and occasionally internationally depending on customer needs.
Benefits:
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community