Description
RainFocus, one of the most innovative software companies, is in search of an exceptional Solution Consultant.
As a team member of the RainFocus Client Success organization, the Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Solution Consultant is responsible for working alongside Solution Architect to consult on platform configuration best practices, drive requirements, design and configure solutions and educate clients on the implemented RainFocus toolset.
Responsibilities
- Become an expert in RainFocus platform
- Train client admins on RainFocus tools and processes as necessary
- Configure the RainFocus platform
- Work with clients to identify business requirements and workflows
- Facilitate holistic system design and architecture workshops
- Identify platform configuration requirements
- Identify and mitigate risks to achieve implementation success
- Follow best practices for implementing RainFocus products
- Consult with clients on new ideas and best practices
- Document requirements, solution designs and testing plans
- Provide regular updates on milestones and tasks to project managers
- Provide project managers with level of effort estimates
- Communicate issues and risks to project managers and leadership
- Lead solution project calls and demos with clients
- Balance priorities across multiple assignments
- Thoroughly track tasks and complete all assignments on time
- Contribute to implementation tools, processes and templates
Qualifications
- Software implementation experience (2-7+ years)
- SaaS solutions delivery through platform configuration, not custom development
- Experience implementing SaaS platforms for Enterprise level clients
- Proven success in creating efficiencies through process design
- Ability to think strategically to ensure solution supports business goals
- Proven track record in delivering innovative and creative solutions
- Ability to work independently, problem-solve, improvise
- Perform consistently under pressure
- Superior communication skills, both written and verbal
- Team players only
- HTML, CSS, SQL, JSON optional but preferred
- Must be able to travel domestically or internationally up to 20%
Personal Characteristics
- Ability to creatively solve complex problems
- Friendly and outgoing, but assertive when necessary
- Willing to go the extra mile in support of reasonable client requests
- Team-player with a service-oriented mindset
- Self-motivated, thrives in fast-paced environments
- Proactive, relentless learner
- Excited by and eager to take on new challenges and opportunities
- Strong communicator with ability to be self-guided
- Embraces change
Additional Information
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.