Description
RainFocus, a rapidly growing software company, is seeking an exceptional Solution Architect. As a critical member of the Client Success organization, you will own the overall architecture of client event programs, aligning platform design and configuration with strategic business objectives.
Role Summary The Solution Architect is a senior-most technical resource within the implementation consulting IC track. You will serve as a trusted advisor to executive-level client stakeholders, lead discovery and solution design, guide complex integrations, and provide oversight across multi-event portfolios.
Essential Responsibilities:
- Own the overall solution architecture for client implementations, considering client requirements, system integrations, scalability, and technical feasibility.
- Serve as a trusted advisor to executive client stakeholders, understanding their strategic objectives and aligning RainFocus solutions with long-term business goals.
- Lead solution design and drive platform adoption, collaborating with Solution Consultants and technical teams.
- Provide oversight across the client implementation portfolio, ensuring adherence to project timelines, quality standards, and client expectations.
- Lead discovery calls, post-conference reviews, and client communications, ensuring continuity, transparency, and growth across the client relationship.
- Mentor and develop Solution Consultants, providing active mentorship, expertise, and best practice guidance.
- Contribute to thought leadership and process improvement, sharing insights through whitepapers, social media, and conference presentations.
Required Qualifications:
- 8+ years of software implementation experience, with deep expertise implementing SaaS platforms for enterprise-level clients.
- Demonstrated track record of gathering, documenting, and translating complex requirements, configurations, and integrations.
- Proven ability to own overall solution architecture for complex, multi-stakeholder enterprise implementations.
- Excellent written and verbal communication skills.
- Collaborative mindset with a demonstrated ability to build strong relationships across cross-functional teams, senior leaders, and clients.
Preferred Qualifications:
- Proficiency in HTML, CSS, SQL, and/or JSON for advanced customization and integration requirements.
- Experience with API testing tools such as Postman.
- Background contributing to industry thought leadership.
- Extensive experience with APIs.
- Demonstrated mentorship track record.
What RainFocus Offers RainFocus offers competitive compensation, outstanding benefits, an immediately vested 401(k), generous PTO, and a collaborative environment where you can grow and take your career to the next level.