Description
We are seeking a Technical Solutions Consultant to join our Client Services team. As a Technical Solutions Consultant, you will be responsible for implementing LexisNexis Risk Solutions' identity products via various delivery channels, providing third-level escalation support, and creating, sustaining, and enhancing client-generated revenue.
Responsibilities:
- Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
- Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
- Conduct in-depth analysis of customer pain points using data quality concepts and apply problem-solving skills to determine root cause of issues.
- Collaborate with, engage, and escalate to appropriate resources when necessary to resolve issues.
- Provide installation, implementation, and configuration support, while keeping implementation project plans up to date.
- Communicate technical terms to internal and external clients of varying levels of technical understanding through technical presentations and product demonstrations.
- Utilize technical expertise to provide 3rd level support for customers.
Requirements:
- BA/BS degree or equivalent experience in a related field.
- Advanced oral and written communication skills; ability to communicate technical concepts to both technical and non-technical audiences.
- Ability to work independently with strong time management skills.
- Advanced-level consultative skills with the ability to collaborate and explore options.
- Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies.
Benefits:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers, and private medical benefits
- Wellbeing programs
- Life Assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work