Customer Success Account Manager, Mid-Market

We are seeking a Customer Success Account Manager, Mid-Market to join our team. You will help customers adopt our platform, realize measurable value, and renew and expand with confidence.

You will manage a portfolio of 100+ named accounts, using AI tooling to accelerate engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.

Your responsibilities will include:

• Deeply understanding our platform's capabilities and explaining them to businesses of all types
• Leading ROI and value conversations, negotiating favorable terms, and closing renewals that benefit both the customer and Samsara
• Conducting workshops with customers to understand their current operations and recommending workflow changes to maximize the value of our products
• Collaborating cross-functionally with Sales, Support, Deal Desk, Operations, and Product to solve problems and optimize customer experience and business outcomes

Requirements for the role include:

• Business fluency in French (spoken and written)
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management, or sales), ideally in SaaS, technology, or logistics
• A record of consistent quota over-achievement
• Strong problem-solving, communication, and presentation skills
• Familiarity with Salesforce, Gainsight, Gong, or similar GTM tools

We offer a compensation program that includes base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We also provide a flexible, employee-led remote model, professional development stipend, comprehensive health and parental leave plans, and more.