Customer Success Account Manager, Mid-Market - German

We are looking for a Customer Success Account Manager, Mid-Market - German to join our team.

As a Customer Success Account Manager, you will help customers adopt the Samsara platform, realize measurable value, and renew and expand with confidence. You will manage 100+ named accounts, using AI tooling to extend your reach and focus your time where it counts.

Your responsibilities will include:

• Deeply understanding the Samsara platform's capabilities and explaining them to businesses of all types
• Managing a portfolio of 100+ named accounts, using AI tooling to accelerate engagement, prioritize proactively, and drive efficiency and outcomes
• Leading the ROI and value conversation into the renewal, negotiating favorable terms, and closing renewals that are a win for both the customer and Samsara
• Demonstrating a willingness to understand and explain technical issues to a non-technical audience and engaging the right cross-functional partners to drive resolution
• Conducting workshops with customers to understand their current operations and recommending workflow changes to maximize the value of their Samsara products
• Working cross-functionally with Sales, Support, Deal Desk, Operations, and Product to strategically solve problems and optimize customer experience and business outcomes

Requirements for the role include:

• Business fluency in German (spoken and written)
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management, or sales), ideally in SaaS, technology, or logistics
• A record of consistent quota over-achievement
• Strong problem-solving, communication, and presentation skills, and the ability to build trust with executives, users, and internal teams
• Familiarity with Salesforce, Gainsight, Gong, or similar GTM tools
• Comfort in a fast-changing, high-growth environment
• A bachelor's degree from a 4-year institution, or equivalent practical experience

We offer a comprehensive compensation package, including a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.