Description
We are seeking a Customer Success Account Manager to help customers adopt the Samsara platform, realize measurable value, and renew and expand with confidence.
As a Customer Success Account Manager, you will deeply understand the Samsara platform's capabilities and explain them to businesses of all types. You will manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.
Your responsibilities will include:
- Leading the ROI and value conversation into the renewal, negotiating favorable terms, and closing renewals that are a win for both the customer and Samsara
- Conducting workshops with customers to understand their current operations and recommending workflow changes to maximize the value of their Samsara products
- Working cross-functionally with Sales, Support, Deal Desk, Operations, and Product to strategically solve problems and optimize customer experience and business outcomes
To be successful in this role, you should have:
- 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales), ideally in SaaS, technology or logistics
- A record of consistent quota over-achievement
- Strong problem-solving, communication, and presentation skills, and the ability to build trust with executives, users, and internal teams
- Familiarity with Salesforce, Gainsight, Gong, or similar GTM tools
In return for your hard work, we offer a competitive salary, performance-based bonus, and equity in a high-growth public company. We also provide a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
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