Customer Success Account Manager, Mid-Market

We are seeking a Customer Success Account Manager to help customers adopt the Samsara platform, realize measurable value, and renew and expand with confidence.

As a Customer Success Account Manager, you will deeply understand the Samsara platform's capabilities and explain them to businesses of all types. You will manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.

Your responsibilities will include:

• Leading the ROI and value conversation into the renewal, negotiating favorable terms, and closing renewals that are a win for both the customer and Samsara
• Conducting workshops with customers to understand their current operations and recommending workflow changes to maximize the value of their Samsara products
• Working cross-functionally with Sales, Support, Deal Desk, Operations, and Product to strategically solve problems and optimize customer experience and business outcomes

Requirements for the role include:

• Business fluency in French (spoken and written)
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales), ideally in SaaS, technology or logistics
• A record of consistent quota over-achievement
• Strong problem-solving, communication and presentation skills, and the ability to build trust with executives, users and internal teams

We offer a compensation program that delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We also provide a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.