Description
Faire is seeking a Strategy & Operations Senior Associate to partner with the Head of Customer Experience. The successful candidate will drive analytics, strategic problem-solving, and operational execution to deliver high impact. This role combines strategy, analytics, and hands-on execution, working with various teams to define capacity plans, design workforce management processes, and guide initiatives.
Key responsibilities include:
- Filling strategic, analytical, and operational gaps for Customer Experience
- Leading cross-functional support initiatives end-to-end
- Refining and scaling capacity models and workforce management cadences
- Translating financial forecasts into operational targets
- Driving annual headcount planning and forecasting
- Building dashboards and monitoring team performance
Requirements:
- Bachelor's degree and 4+ years in strategy & operations, management consulting, investment banking, or business operations
- SQL proficiency or willingness to learn
- Ability to build and maintain scalable financial models
- Cross-functional leadership experience
- Strong communication and storytelling skills
Nice to haves:
- Marketplace experience
- Customer Support experience
Faire offers a competitive salary range of $133,500 to $183,500 per year, equity, and benefits.