Description
We are looking for a Senior Operations and Collections specialist to join our Credit team at Pleo. You will own collections end to end , from the first conversation with a customer who's fallen behind, through to external agencies and legal action , as we scale our credit product.
Responsibilities:
- Monitor a portfolio of customers that are unwilling or unable to pay back their credit
- Engage with customers in the portfolio in a 1:1 capacity to resolve breach of credit terms
- Liaise with external agencies and legal firms in different jurisdictions when internal solutions are not found, including instructing legal actions and registering claims in insolvencies
- Build and maintain reports pertaining to collections activities, amounts collected, amounts written off, internal and external portfolio performance, and provide other reports and insights as required
- Collaborate with leadership, risk & underwriting and other operational teams to support policy changes and proactive monitoring based on data driven analyses
- Create and maintain documentation relating to the collections processes
Requirements:
- Experience in collections, risk and compliance, and/or data analysis
- Background in customer-facing roles across B2B or B2C
- Strong independent leadership skills
- Intermediate skills with Google Workspace, SQL, and GenAI
- Experience collaborating with product and engineering teams
- The skill to convey complex operational concepts with simplicity and empathy
- Sharp prioritisation skills
- Familiarity with FinTech, collections, or legal environments is a strong plus
Benefits:
- Your own Pleo card
- Lunch is on us for your work days
- Comprehensive private healthcare
- 25 days of holiday + public holidays
- Hybrid and fully remote working options
- Free mental health and well-being support
- Paid parental leave