Description
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups.
As Operations Manager, Operative Acquisition you'll own operative supply across our sortation sites: enough suitable, trained, compliant and active operatives to fill every shift. You'll build the funnel, reporting and automation that make supply repeatable rather than manual, and keep it ahead of demand as volume rises.
Responsibilities
- Own the operative funnel end to end, from applicant attraction through qualification, training, activation and retention
- Keep applicant supply ahead of site demand, forecasting how many applicants, training places and sessions are needed and directing spend where gaps exist
- Improve qualification and compliance, owning Right to Work/KYC and working with Product and Engineering to reduce drop-off and speed up the process
- Optimise training capacity and waitlists, making sure sessions are filled and candidates stay engaged
- Get new starters onto shift quickly, supporting activation, shift fill, communications and low-fill processes
- Reduce cancellations, no-shows and inactivity, using the root causes to improve communications, processes and policies
- Own operative communications and compliance processes, including waitlist messaging, suspensions, strikes and shift-booking comms
- Build clear funnel reporting and alerts, tracking volumes, conversion, time to hire and drop-off by site to identify issues early
Requirements
- A growth or operations background. You treat supply as a daily number and act the same day it slips
- Confident in SQL (BigQuery or similar). You build dashboards from raw data, not static trackers
- Experience running a high-volume hiring or onboarding funnel, ideally for a frontline workforce
- A working understanding of Right to Work checks, enough to see how checks and re-checks affect the funnel and operative status. Legal owns the detail, but this can't be a blank
- Clear writing. You can write processes, requirements and comms that other teams rely on
- Experience using data to identify trends and improve outcomes
Benefits
- Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success
- Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)
- Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.