Description
Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and transportation.
As the Senior Analyst, Sales Operations, you will design, govern, and optimize the regional lead-to-cash process across commercial products. You will report to the Regional Manager, Sales Operations System, and shape how the sales organization operates at scale.
Your responsibilities will include:
- Overseeing and improving the end-to-end commercial lead-to-cash process across markets and products
- Improving adoption of AI-powered sales tools to enhance pipeline visibility, lead prioritization, forecasting accuracy, and sales productivity
- Partnering with Sales, Marketing, Finance, Product, and Tech teams to embed automation and experienced workflows into the commercial process
- Identifying opportunities to use predictive analytics and AI insights to improve conversion rates, sales velocity, and revenue realization
- Designing and implementing governance frameworks, SOPs, and guides to standardize commercial best practices
- Translating commercial strategy into structured workflows supported by CRM and AI-enabled systems
- Leading projects to remove friction in the sales cycle and improve operational efficiency
- Facilitating partner workshops to agree on process design, prioritization, and technology roadmap
- Providing leadership visibility on commercial performance metrics and process optimization opportunities
To qualify for this role, you will need:
- 5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related roles
- Experience with commercial excellence metrics (pipeline management, conversion rates, quota attainment, forecasting, revenue tracking)
- Demonstrated senior partnership and lead agreement
- Ability to translate insights into action
- Experience working with CRM systems (e.g., Salesforce) and sales tools
- Excellent project management
- Experience leading regional or multi-market projects
- Experience in digital advertising, marketplace, or technology-driven businesses
- Salesforce or CRM certifications
Grab offers various benefits, including:
- Term Life Insurance and comprehensive Medical Insurance
- GrabFlex, which allows you to create a benefits package that suits your needs and aspirations
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements such as differentiated hours