Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and a presence in over 110 countries. Our goal is to provide exceptional guest experiences and create memorable moments.
As a Receptionist at Caesar Business BH Belvedere, you will be the first point of contact for our guests, providing information and support throughout their stay. Your main responsibilities will include:
- Greeting and checking in guests, providing room keys and directing them to their rooms
- Handling check-out procedures, processing payments, and managing guest accounts
- Responding to guest inquiries, resolving issues, and mediating conflicts
- Maintaining accurate records and feeding information into our system
- Collaborating with other teams to ensure seamless service delivery
- Operating our loyalty programme and offering personalised services to our valued guests
To succeed in this role, you will need:
- A degree in Hospitality or a related field
- Proficiency in reception procedures, hotel management software, and Microsoft Office
- Intermediate-level English language skills
Desirable qualifications include:
- Previous experience in a similar role
- Fluent English and intermediate-level Spanish language skills
We offer a range of benefits, including opportunities for professional growth, an inclusive work environment, and a sense of purpose. Join our team and become a valued member of the Accor family.
At Accor, we pride ourselves on our Heartist culture, which emphasises human connection, genuine emotions, and sincere care. We strive to create a workplace where everyone feels valued, respected, and empowered to grow.
If you're passionate about delivering exceptional guest experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.