Description
We are Accor, world leaders in Augmented Hospitality. We put people at the heart of everything we do, creating new connections and emotions for our guests.
As a Night Receptionist, you will be responsible for:
- Welcoming guests/clients at the reception desk or by phone, providing information and clarifications on various topics such as reservations, flight confirmations, addresses, and complaints.
- Carrying out check-in procedures for guests, providing keys, and directing them to their rooms.
- Managing check-out procedures, closing invoices, receiving payments, and organising related processes.
- Ensuring compliance with reception procedures and preparing autocontrol processes.
- Mediating conflicts and intervening in critical situations with clients/guests.
- Updating the system with client reservation information.
- Offering, scoring, and operating the loyalty programme according to established standards.
- Passing on shift information, following established procedures.
- Providing guidance to colleagues on reception-related matters.
- Handling telephone calls, following network and unit standards.
- Maintaining organised area files.
- Performing other related tasks as needed.
Requirements:
- Open-minded
- Customer-oriented
- Team player
- Proactive
- Initiative-taking
- Clear and effective communication
Personal characteristics:
- Clear and effective communication
- Friendly and sympathetic
- Good problem-solving skills
- Organised and detail-oriented
- Empathetic and patient
- Discreet and confidential
- Flexible and adaptable
Working hours: 22:30 to 06:02