Description
We are seeking a Night Receptionist/Auditor to join our team at Hotel Mercure BH Lourdes in Belo Horizonte, Brazil.
As a Night Receptionist/Auditor, you will be responsible for receiving guests and clients, providing various information, and performing check-in and check-out procedures while adhering to excellence standards in customer service and brand identity.
Key Responsibilities:
- Greet guests and clients at the reception desk or via phone, identifying them and offering diverse information and clarifications on reservations, flight confirmations, addresses and phone numbers of local services, complaints, etc.
- Carry out check-in procedures for guests, ensuring completion of registration forms, delivering keys, and directing them to their rooms.
- Manage check-out processes, closing invoices, receiving payments, and preparing relevant documentation.
- Ensure adherence to reception procedures and prepare autocontrol processes and documentation.
Qualifications:
- Minimum educational background: Bachelor's degree in Hospitality or a related field.
- Desirable knowledge and skills:
- Internal reception procedures
- Hotel management software
- Microsoft Office Suite
- Internet
Language Requirements:
- Minimum English language proficiency: Basic
- Desirable languages: English (Intermediate), Spanish (Intermediate)