Description
GDIT is seeking an Operations Manager – Data Center & Cloud Services for the Federal Civilian Division to join our outstanding team! You will lead daily operational oversight of enterprise-level Data Center and Cloud environments supporting the U.S. Department of State’s Bureau of Diplomatic Technology (DT).
Operational Leadership & Service Delivery Management:
- Lead daily operations across DT enterprise data centers, cloud environments, and distributed sites, ensuring uptime, reliability, and mission continuity.
- Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, ensuring adherence to SOPs, SLAs, and performance objectives.
- Manage and mature operational processes including incident, problem, change, configuration, and service request management aligned with ITIL best practices.
- Coordinate operational readiness activities, maintenance windows, patching cycles, and planned system outages to minimize customer impact.
- Drive continuous service improvement, operational standardization, and cross-team coordination across DT service providers.
Platform Operations & L3 O&M Management (NetApp & VMware):
- Provide senior oversight of Level 3 O&M teams performing advanced troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms.
- Ensure operational excellence in environments supported by NetApp storage and VMware virtualization, backed by at least 3 years of direct L3 O&M management experience.
- Support operational engineering functions including data center system builds, break/fix activities, configuration corrections, and lifecycle patching.
Monitoring, Observability & Reporting:
- Ensure effective monitoring and alerting across enterprise compute, storage, virtualization, networking, and cloud layers.
- Oversee operational dashboards, performance analytics, capacity trending, and mission-critical reporting to DT stakeholders.
- Support Cloud Monitoring & Reporting (CMR) functions tracking cloud consumption, security posture, and required service-level metrics.
Security, Compliance & Risk Management:
- Enforce DT cybersecurity requirements, including STIGs, vulnerability mitigation, audit readiness, and compliance with NIST RMF and FedRAMP frameworks.
- Ensure alignment with DT security directives governing access management, physical security, and controlled data center operations.
- Support COOP/DR planning and readiness to ensure mission resilience.
Workforce Management & Stakeholder Engagement:
- Lead, mentor, and develop multi-disciplinary operations teams across multiple shifts and geographically dispersed data centers.
- Foster collaboration with DT, engineering teams, cloud service teams, and other mission stakeholders to improve operational outcomes.
- Produce operational documentation, shift guides, reports, communications, and knowledge-transfer materials for Government FTEs.
Financial, Resource & Asset Oversight:
- Support resource allocation, staffing planning, scheduling, forecasting, and operational budgeting needs.
- Oversee asset and facilities operations in coordination with DT Asset Management teams, ensuring accuracy of inventories and system of record updates.
- Recommend investments and improvements supporting operational efficiency and GREEN IT initiatives.
What You'll Need to Succeed:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline required (master’s preferred).
- 7+ years relevant IT operations or data center operations experience. Minimum 3 years managing Level 3 O&M teams supporting NetApp storage and VMware virtualization.
- Strong background in enterprise data center operations, hybrid cloud management, monitoring platforms, storage/virtualization technologies, ITIL processes, and distributed O&M workforce leadership.
- Active Top Secret level clearance