Description
We are seeking an experienced Data Center IT Manager to lead our IT infrastructure team in Tallinn, Estonia.
As an IT Manager, you will be key in ensuring the maintenance and efficiency of our data center's IT infrastructure. Your role involves leading a team that works directly with cutting-edge technologies, including advanced GPU cloud clusters.
Your responsibilities will include:
- Managing the IT support team to achieve KPIs in IT infrastructure support and project planning
- Collaborating with internal teams and external contractors to address technical and operational challenges
- Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting, and maintenance
- Planning, executing, and monitoring regular IT tasks to maintain and improve IT infrastructure operations
- Managing IT support, including diagnosing and resolving issues related to IT hardware
- Managing project tasks, including installation, upgrading, and dismantling of hardware
- Managing additional processes around asset management and Return Merchandise Authorizations (RMAs)
We expect you to have:
- 5+ years of team management experience with hands-on experience in diagnosing and resolving server hardware issues
- A solid understanding of data center operations, server and network equipment principles
- Practical experience in project planning and management
- Knowledge of the ITIL methodology and operational activities of the technical support service (ITSM)
- Basic proficiency in the Linux operating system and familiarity with command-line tools
- Practical experience working with server IT hardware, enterprise-grade network switches, and fiber optic cables
- Advanced Excel skills, including proficiency with pivot tables, formulas, lists, and graph creation
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams