VDI / Cloud Operations & Maintenance Engineer

Advance how our customers operate while you advance your career. Join GDIT as a VDI / Cloud Operations & Maintenance Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a VDI / Cloud Operations & Maintenance Engineer, the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission.

Responsibilities:

• Support Mission Operations: Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational.
• Collaborate: Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues.
• Optimize and Improve: Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency.
• Maintain Critical Services: Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements.
• Operate and Maintain: Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness.
• Monitor and Respond: Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner.
• Troubleshoot and Resolve: Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components.
• Administer Infrastructure: Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources.
• Support VDI Services: Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment.
• Implement Updates and Changes: Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures.
• Analyze Performance: Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.
• Support IT Service Management: Participate in incident management, problem management, service request fulfillment, and operational support processes.
• Document and Maintain: Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation.
• Coordinate Across Teams: Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity.
• Enhance Security and Compliance: Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements.
• Validate Services: Conduct post-maintenance verification and functional testing to confirm successful implementation and continued service operation.
• Drive Continuous Improvement: Identify recurring operational challenges and recommend improvements to increase system reliability and operational efficiency.
• Provide Technical Guidance: Support knowledge transfer efforts and provide technical assistance to operations and support personnel.
• Support Maintenance Activities: Participate in scheduled maintenance windows and other operational activities as required.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of education and experience).
• 7+ years of systems administration experience.
• 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.
• Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies.
• Experience administering Windows-based enterprise environments.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies.
• Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues.
• Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services.
• Experience using enterprise monitoring and management platforms.
• Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues.
• Strong communication and collaboration skills with the ability to work independently across multiple technical teams.

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Paid parental, military, bereavement, and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance