Description
Grab is Southeast Asia's leading superapp, offering various services including food delivery, financial management, and ride-hailing.
As the Senior Manager leading the Growth Team for Grab For Business, you will drive strategic initiatives, oversee rigorous demand planning, and champion account nurturing strategies for existing B2B clients.
Critical Tasks:
- Drive Strategic Growth & Account Nurturing: Develop cross-functional retention and account-expansion strategies for existing enterprise accounts to maximize client lifetime value and service adoption.
- Lead Demand Planning & Forecasting: Formulate accurate demand projections and resource allocation models using advanced analytics to align supply, revenue targets, and market needs.
- Incorporate Generative AI (GAI) Productivity Tools: Leverage GAI tools for prompt-based market research, automated reporting, account intelligence, and personalized client campaign creation to optimize team productivity.
- Lead and Enable the Growth Team: Direct day-to-day operations, coach team members on consultative client management, and elevate cross-functional execution across commercial teams.
- Establish Key Deliverables & Outcomes: Own team key performance indicators (KPIs), focusing on net revenue retention (NRR), client engagement benchmarks, and forecast accuracy.
Qualifications:
- 9+ Years of Relevant B2B Experience: Proven track record in B2B growth, account management, commercial strategy, or demand planning within tech, SaaS, or corporate mobility environments.
- Strategic Demand Forecasting & Data Analysis: Mastery of demand modeling, B2B pipeline management, and data analysis using SQL, Excel, or visualization software.
- Applied Generative AI (GAI) Capabilities: Practical experience utilizing GenAI engines to augment data analysis, draft workflow automation, and streamline strategic presentations.
- Commercial Acumen & Account Scaling: In-depth understanding of enterprise sales cycles, retention dynamics, and cross-selling methodologies across varied service lines.
- Strong managerial and analytical skills, with the ability to analyze sales target and identify the performance gaps.
- Growth Team Leadership: Demonstrated experience leading and mentoring growth or account management teams, setting measurable frameworks for performance and strategy execution.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex: create a benefits package that suits your needs and aspirations.
- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements such as differentiated hours.