Description
We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers.
About the Role The Senior Technical Account Manager will take over the post-sales technical relationship from the Solutions Architect at deal close. The focus is on continuity, ensuring customers renew the annual TAM engagement due to improved technical outcomes each year. This role requires travel to customer offices 4 to 8 times a year.
Responsibilities
- Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts.
- Run a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each account.
- Lead incident follow-through when an escalation or a pattern of incidents emerges.
- Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments.
- Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services.
- Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments made to customers.
Requirements
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company.
- Experience owning customer relationships at the $1M+ annual contract value (ACV) tier.
- Architectural expertise with Next.js and Vercel, including App Router, incremental static regeneration (ISR), and caching.
- Proven ability to lead technical outcomes across Engineering, Product, and Support without formal authority.
Nice to Have
- Experience carrying a TAM portfolio at a hyperscaler, infrastructure platform, or developer tools company.
- Knowledge of building AI agents with the Vercel AI SDK or Model Context Protocol (MCP) servers.
- Experience leading cloud financial operations (FinOps) or cost-optimization engagements.
Compensation The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills, experience, and location.