Description
Flexdrive, a subsidiary of Lyft, is looking for a motivated and organized Operations Associate to join the Milwaukee team full-time. The successful candidate will provide quality in-person experiences by serving customers at local Flexdrive facilities.
Responsibilities:
- Assist customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns.
- Prepare Flexdrive rental vehicles for Lyft drivers by fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents.
- Manage vehicle lot organization, vehicle transportation, and daily rental operations.
- Identify and flag vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.
- Build trust and work effectively with others to achieve results and team goals.
- Uphold Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand.
- Take initiative and ownership to contribute to team success.
Experience:
- 1+ year of experience in an in-person customer service role, such as retail, technical support, or hospitality.
- Familiarity with the Milwaukee area.
- Excellent customer service and problem-solving skills.
- Clear verbal and written communication skills.
- Ability to work in a team environment with patience, problem-solving, de-escalation, and self-governance.
- Valid unrestricted driver's license and satisfactory driving record required.
Benefits:
- Great medical, dental, and vision insurance options.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- Discretionary paid time off for salaried team members and 15 days paid time off for hourly team members.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.