Description
Wealthsimple is looking for a Senior Associate, Technical Operations to act as a hands-on workflow builder and quality owner within their Operations ecosystem.
You will build, test, and maintain automated workflows that power their AI Chat Platform, bringing a rigorous QA mindset to operational workflows.
Responsibilities:
- Build & Orchestrate Workflows: Design, configure, and maintain automated operational workflows using orchestration platforms and custom scripting.
- Own Workflow QA & Lifecycle Hygiene: Apply software QA discipline to operational systems, defining test cases, validating release readiness, and monitoring regression risks.
- Investigate & Optimize Pipeline Data: Dig into raw logs and database tables using advanced SQL and Python to identify failure patterns and execute root-cause fixes on failed transactions.
- Leverage Applied AI Pragmatically: Utilize modern LLM tools for structured data parsing, regex generation, and error-log classification.
- Bridge Ops and Architecture: Partner with senior engineering and operational stakeholders to translate complex process requirements into scalable technical implementations.
Requirements:
- 1–3+ Years of Relevant Technical Experience in Technical Operations, Systems Analysis, Data QA, Software QA, or Workflow Automation.
- Solid Data Literacy (SQL & Scripting): Demonstrated ability to write performant SQL and foundational familiarity with Python or scripting for data manipulation.
- Workflow Automation Mindset: Practical experience working with workflow engines, API integrations, or orchestration platforms.
- Engineering-Minded QA Instincts: Understanding of edge-case handling, monitoring, rollback plans, and system dependencies.
- Applied AI Fluency: Leveraging AI tools to parse unstructured error strings, structure disparate datasets, and validate logic.
- Clear Technical Communication: Ability to engage with software engineers and explain operational impacts to business partners.
Benefits:
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- 90 days away: work outside Canada for up to 90 days per year
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS