Description
We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
The Clinical Operations team is looking for an Operations Support Specialist to support the management of Juniper UK’s prescriber workforce and ensure the smooth running of critical clinical operations for Juniper patients.
Your responsibilities may include:
- Prescriber Onboarding and Technology Support:
- Coordinate a seamless onboarding process for new prescribers, ensuring they have access to all necessary tools and technology.
- Provide training and support to prescribers on the use of our telehealth platform and other essential technology tools.
- Act as the first point of contact for prescribers experiencing technical issues, diagnosing and resolving problems, and escalating when necessary.
- Roster Management Support
- Act as a liaison with prescribers to plan schedules that align with the business needs for capacity and prescribers’ schedules.
- Own and maintain an up-to-date roster.
- Ensure that up-to-date roster information is shared as needed with Clinical Operations colleagues to inform forecasting.
- Invoicing, timesheets and performance monitoring
- Check prescribers’ timesheets compared to roster hours agreed.
- Support monitoring and reporting of invoices, timesheets and performance metrics.
- Daily Interaction with Prescribers
- Respond promptly to prescribers’ inquiries, addressing their questions, concerns, and requests.
- Act as the first point of contact for practitioners experiencing operational issues, diagnosing and resolving problems, or escalating when necessary.
- Managing critical Clinical Operations processes
- Support safety monitoring of patients.
- Support account monitoring for accuracy and duplications.
- Support communications between Juniper and other healthcare providers.
- Issue Resolution:
- Troubleshoot and resolve practitioner issues efficiently, striving to minimize any disruptions to their telehealth services.
- Follow established escalation procedures for complex issues, ensuring that they are addressed effectively.
- Share patient and practitioner insights with the clinical services team and wider business.
About you
- A bachelor's degree in a relevant field is preferred but not mandatory.
- Tech-Savvy: The ideal candidate should be comfortable with various commonplace technologies, have a strong understanding of digital tools, and be able to adapt to new systems quickly.
- Detail-Oriented: We are seeking candidates who can manage complex processes, follow guidelines, and ensure a high degree of accuracy in their work.
- Communication Skills: Strong English written and verbal communication skills are essential.
- Problem-Solving Abilities: The role requires a candidate who can think critically and troubleshoot effectively, whether it's resolving technical or operational issues.
- Adaptability: Telehealth is a dynamic field with evolving technologies and regulations.
- Customer Service Experience: Previous experience in customer service, call centres, or support roles will be an advantage.
Why you should join Euc
- Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong.
- We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1.
- We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up.