Description
The Live Service Market Operations Manager is responsible for pre and post trade operational support in relation to the London Stock Exchange market.
This is a high risk, market impacting front line role which is integral to the day to day running of the extended hours trading under the LSE 24/5 operating model.
As Manager you will be expected to be the senior subject matter expert and provide expertise for successful project implementation and incident management.
Responsibilities:
- Support LSE 24/5 trading operations, managing incidents and ensuring continued market stability and high-quality client service.
- Lead the operational response to market events and incidents, serving as the primary escalation point and coordinating business, technology, and external stakeholders to ensure timely resolution, minimise market disruption, and safeguard market stability.
- Maintain and develop a strong operational team, ensuring that internal procedures are always followed and maintained.
- Partner, support and collaborate with various departments and teams across LSEG to support the business and collaborate to integrate new businesses and services.
- Continually work on ongoing improvement in operational efficiencies, and operational tools to enhance the day-to-day operational activities.
- Focus on management reporting, including development of efficient tools for this purpose.
- Have both a strong commercial and customer focus in all aspects of work and the team’s outlook, together with delivering to high operational and procedural standards always.
- Manage and minimise operational risks at all times.
- Represent the team externally as appropriate.
- The successful applicant may also be involved in deputising for the Senior Manager in respect of Live Service Market Operations.
- Manage delivery against KPIs for services provided by the team.
- Identify and minimise risks of pre and post trade operations, reviewing risk indicators and tracking actions to remediate control gaps.
- Lead the resolution of exceptional technical & production issues/incidents.
- Investigate process failures and implement corrective actions.
- Delegate and/or lead projects focused on process improvement and/or mandatory upgrades relating to Industry/Regulatory change.
- Identify process improvement opportunities.
- Manage and build strong relationships with key internal and external stakeholders.
Requirements:
- Relevant industry experience and a minimum of 5 years management experience in Live Service within Financial Services.
- University degree or equivalent.
- Experience of people management and developing high performing teams.
- Must be a confident team player with good interpersonal skills and a ‘can do’ attitude.
- Worked in professional and client-focused environments where detailed processes must be precisely followed.
- Demonstrable customer service skills.
- Must be able to work to deadlines and under pressure.
- Proficient in MS Office products.
- Internal systems – ability to learn quickly.
- Knowledge of the FCA requirements and other international, relevant, regulatory development.
- Familiarity with end-to-end product cycles.
- Ability to meet strict deadlines in a fast-paced pressured environment.
- Good communication/relationship building skill.