Description
As an Outbound Tele Sales Agent, you will engage with members through outbound calls to schedule virtual appointments with healthcare providers.
Responsibilities:
- Conduct outbound calls to promote and schedule virtual appointments.
- Communicate the benefits of virtual appointments and enhance members' healthcare experience.
- Utilize persuasive techniques to encourage members to schedule appointments.
- Address member questions and concerns regarding virtual services.
- Maintain detailed records of calls and scheduled appointments in the CRM system.
- Perform follow-ups with members, external entities, and providers.
- Collaborate with team members and supervisors to achieve scheduling targets.
- Stay informed about healthcare services and offerings.
- Follow compliance and regulatory requirements when handling member information.
Required Qualifications:
- Ability to connect with customers and build emotional engagement.
- Simplify complexity to deliver an optimal customer experience.
- Comfortable working in a telephonic-intensive environment.
- Passionate about contributing to an organization focused on improving consumer experiences.
Preferred Qualifications:
- Bachelor's degree.
- Telephonic sales experience (inbound, outbound).
- Understanding of value-based primary care and/or Medicare Advantage.
- Bilingual in English/Spanish.
Work Arrangements:
- Remote position in Mississippi.
- Occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours: 40
Pay Range: $45,000 - $60,900 per year
Benefits:
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Time off, including paid time off, company and personal holidays, and paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance.