Description
Salesforce is hiring Deployment Strategists , Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers.
You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value.
Key Responsibilities:
- Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle , Identify → Commit → Deploy → Consume , owning outcomes at every stage
- AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap
- Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting
- Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope
- Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution
- AI-Supported Development: Develop real customer solutions supported by leading-edge AI tools
- Customer Stakeholder Management: Serve as the primary customer-facing contact
- AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation
- Product Feedback Loop: Synthesize field insights and translate them into actionable product feedback
Required Qualifications:
- Fluency in English and either Dutch or French
- Degree in Computer Science or a related field
- 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
- Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments
- Prior customer-facing delivery experience
- Demonstrated understanding of the Salesforce platform and ecosystem
- Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
- Proven ability to lead and own complex, ambiguous engagements end-to-end
- Experience leading AI/LLM solution design
- Strong project and program management skills
- Ability to travel 25% of the time to customer sites
Preferred Experience:
- Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM
- Experience designing and deploying AI solutions in regulated industries
- Salesforce platform certifications
- Background in change management, organizational design, or enterprise transformation
- Experience with AI/ML concepts beyond LLMs