Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
The Capture Manager serves as a key member of the Strategy, Business Development, and Partnership team with responsibility across the full sales cycle. The manager gathers and analyzes business intelligence, develops pipeline forecasts, and leverages CRM/research tools to inform business decisions and growth.
Responsibilities:
- Contributes to pipeline forecasting, lead capture, and competitive analysis tools and dashboards using Microsoft CRM, GovWin, LinkedIn, and AI-assisted research tools to support business goals.
- Conducts market research and analysis on clients, stakeholders, partners, and competitors to inform Business Development Plans.
- Supports business cases for targeted opportunities by developing value propositions, risk/benefit analyses, revenue projections, and alignment with organisational growth goals.
- Engages across all stages of the sales cycle, including forecasting, lead capture, proposal development, client presentations, contracting, implementation, and program go-live.
- Develops and writes presentations and related post-proposal materials for client sales opportunities.
- Tracks and reports on metrics and ROI for capture strategies, lead conversion rates, and proposal success rates to inform continuous improvement and business development decision-making.
- Provides training, coaching, and technical guidance to proposal and business development teams under the direction of the growth leader.
- Initial focus on casualty business development with the potential to expand into additional lines including absence management, property, and specialty lines, as organisational priorities evolve.
- Provides insights into weekly updates and periodic briefings for decision-makers and key business contributors.
- Creates compelling client-facing content, including white papers and persuasive marketing materials outside of the sales cycle that clearly communicate organisational value and differentiators.
- Maintains networks of local partners (e.g., brokers, MBE/WBE firms) relevant to the business.
- Serves as a strategic thinker for the brand and organisational positioning and supports stakeholder engagement strategies.
- Serves as an individual contributor with influence, providing direction across teams without direct supervisory responsibility.
- Attends industry events in representation of the business development team and supports strategy related industry event as needed.
Qualifications:
- Bachelor's degree in marketing, business administration, or a related field from an accredited college or university preferred.
- At least eight (8) years of relationship building, capture/proposal management, and strategic planning in the claims management or risk management area or equivalent combination of education and experience required.
- Excellent oral communication skills, including presentation skills.
- Strong writing skills with the ability to craft clear, persuasive, and tailored business development content.
- PC literate, including Microsoft Office products, LinkedIn, and AI-assisted research tools.
- Demonstrated competency leveraging CRM platforms like Microsoft Dynamics CRM for pipeline management and reporting.
- Ability to work independently, demonstrating initiative and self-motivation.
- Analytical and interpretive skills.
- Strong organisational skills.
- Excellent interpersonal skills to include empathy and active listening.
- Ability to create and complete comprehensive, accurate and constructive written reports.
- Ability to work in a team environment, actively giving and receiving constructive feedback.
- Ability to meet or exceed Performance Competencies.
- Strong negotiation, influencing, and stakeholder engagement skills.