Description
The Account Management organization at Block, Inc. is seeking a results-driven and people-focused leader to manage a team of Food and Beverage Account Managers.
In this role, you will lead growth and retention efforts across a portfolio of Block's SMB F&B merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes.
You will report directly to the Head of US SMB Account Management.
As a team leader, you will empower a high-performing group of 10-12 Account Managers, driving results in revenue expansion, software adoption, and churn reduction.
You'll foster a data-driven, mission-aligned culture while prioritizing coaching and team development.
You will not be sitting on the sidelines; the role will require you to get deep into the work alongside your team.
This is a cross-functional role where you will partner closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support the mission of Economic Empowerment.
Responsibilities:
- Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
- Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
- Drive performance through structured 1:1s, pipeline reviews, accountability, and team cadences.
- Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
- Support leadership in executing team OKRs and implementing program improvements.
- Identify enablement opportunities and reinforce best practices across the team.
- Serve as a senior escalation point for complex or high-impact merchant situations.
- Travel approximately once per quarter for team events or customer meetings.
Requirements:
- 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
- 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
- Experience working with SMB or Mid-Market F&B businesses.
- A track record of consistently exceeding revenue and retention goals.
- Strong coaching skills with demonstrated ability to improve performance across a team.
- Experience working cross-functionally to resolve issues and improve processes.
- Excellent written and verbal communication skills.
- Fluidity leveraging AI in day-to-day work and an all-around builder mentality.
Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning