Description
Avista Hideaway Phuket Patong – M Gallery Collection is a luxury resort in Phuket, offering a serene getaway with forest and sea views. As a Guest Service Manager, you will oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process for our guests.
Responsibilities:
- Supervise daily reception, check-in, check-out, and guest service workflows
- Resolve guest concerns quickly, professionally, and with care
- Train, coach, and schedule front office team members
- Monitor room inventory, occupancy, and yield management to help drive revenue
- Act as the shift leader or hotel representative when the manager is away
- Coordinate with housekeeping and maintenance to ensure clean and ready rooms
Qualifications:
- A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred
- Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
- Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service