Description
Avista Hideaway Phuket Patong – M Gallery Collection, a luxury resort in Phuket, is seeking an Assistant Villa Manager.
The successful candidate will lead, coach, and inspire the Villa Host team to provide excellent hospitality.
Key responsibilities include:
- Overseeing the arrival, in-stay, and departure experience for villa guests
- Managing VIP, repeat guest, and special occasion experiences with attention to detail and personalization
- Supervising daily reception, check-in, check-out, and guest service workflows
- Resolving guest concerns quickly and professionally
- Training, coaching, and scheduling front office team members
- Monitoring room inventory, occupancy, and yield management to drive revenue
- Acting as the shift leader or hotel representative when the manager is away
- Coordinating with housekeeping and maintenance to ensure clean and ready rooms
The ideal candidate will have:
- At least 4 years of experience in luxury hotel operations
- 1-2 years of experience in a supervisory or assistant management capacity
- A background in villa, suite, or butler operations within a 5-star or ultra-luxury environment
- A degree or diploma in Hospitality Management or equivalent professional qualification
- Proficiency in Opera PMS and Microsoft Office Suite
- Excellent verbal and written communication skills in English
- Additional languages, particularly Mandarin or Russian, are a significant advantage
- Strong financial acumen with exposure to budgeting and cost control processes