Description
Chelsea and Westminster Hospital NHS Foundation Trust is seeking a friendly, self-motivated, and confident Assistant Patient Administrator to work in the Main Reception within the Outpatient reception at West Middlesex Hospital. The successful candidate will provide a comprehensive patient-focused reception service, working in a busy and demanding environment, ensuring the patient is at the centre of everything we do.
The post holder will contribute to the delivery of high-quality, safe, and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team, liaising between patients, doctors, practitioners, and other healthcare professionals.
Key Responsibilities:
- Provide a customer-focused reception service for all patients and visitors
- Ensure the reception areas are always manned and interact with patients and relatives in a sensitive and empathetic manner
- Process all follow-up appointments as patients leave the department in line with guidelines
- Record appointments agreed in community settings on the system within 24 working hours
- Assist patients to locate their relatives who are current inpatients
- Assist patients to use the electronic check-in service, updating demographics where necessary
Requirements:
- Previous reception experience
- Excellent communication and customer service skills
- Educated to GCSE level or equivalent
- English and Mathematics GCSE or equivalent
- Previous clerical experience, including computer use
- Experience of working within a customer-driven service
- Experience of front-of-house (Reception)
Working Hours: 9am-5pm, Saturday and Sunday only
Salary: £30,142 a year per annum incl. HCAS (pro rata)
Contract: Permanent
Band: Band 2