Description
An exciting opportunity has arisen in the Patient Enquiries and Booking Team for a Band 3 Administration Assistant.
The Administration Assistant plays a central role in delivering a responsive, high-quality patient administration service, acting as a key point of contact for patients, carers, referrers and healthcare professionals.
The role involves handling high volumes of enquiries across telephone and digital channels, accurately entering data to database registries, booking appointments and providing clear, compassionate information to support patients through their care journey.
Working collaboratively with multi-disciplinary teams, the post holder ensures efficient support to managing patient pathways, accurate data handling and data entry to registry databases, and timely resolution of queries, contributing to a positive and seamless patient experience across the Trust.
Flexible working options are available and will be considered, however, the service will run 8 am to 6pm so some flexibility may be required.
If you would like to work in an exciting, progressive and challenging environment, and use your experience to make a difference - we would like to meet you. You should be highly motivated with a commitment to your own personal and professional development. Excellent communication skills and the ability to work as part of a large multidisciplinary team are essential.
We will be offering flexible working in line with trust policies with the opportunity to work at home and in the office.
Job Responsibilities:
- Handling high volumes of enquiries across telephone and digital channels
- Accurately entering data to database registries
- Booking appointments
- Providing clear, compassionate information to support patients through their care journey
- Working collaboratively with multi-disciplinary teams
- Ensuring efficient support to managing patient pathways
- Accurate data handling and data entry to registry databases
- Timely resolution of queries
Person Specification:
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise
- Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures
Benefits:
- Flexible working options
- Opportunity to work at home and in the office
- Commitment to personal and professional development
Requirements:
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.