Description
We are currently recruiting Bank Admissions Administrators to join our Patient Support Centre based in St Mellons, Cardiff. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.
As a Bank Admissions Administrator, you will be responsible for:
- Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy
- Sending admission forms and ensuring all information is captured accurately
- Supporting the clinical teams with admin tasks like recording patient notes and processing payments
- Completing spreadsheets, managing records, and ensuring "back office" tasks are carried out to a high standard
This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.
Essential Criteria:
- Excellent verbal communication skills
- Ability to remain calm, professional, and focused under pressure
- Strong organisational skills with the ability to prioritise and multitask effectively
- High level of attention to detail
- IT literate, with confidence in learning new systems
- Commitment to confidentiality and information governance standards
Desirable Criteria:
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Working Hours This is a zero-hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.
Benefits As a bank colleague, you will have access to the following benefits:
- Weekly pay
- Competitive bank rates
- Free on-site parking (saving an average of £50 per month)
- Access to the Spire Healthcare Pension Scheme
- Blue Light Card discounts
- Additional SmartSpending discounts via _Spire for You_
- Access to wellbeing and support services via _Spire for You_
- Free DBS check
- Full induction and mandatory training
- Ongoing support from Spire’s dedicated Resourcing Team
- Opportunities for further training and progression into permanent roles