Description
We are building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold themselves accountable, and prioritize safety and quality in everything they do.
The Patient Relations Analyst (PRA) at Oak Street Health educates patients about Medicare programs, resources, and affordable insurance coverage options available to them, increasing patient access to care and retention.
Responsibilities:
- Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and getting the most out of their plan.
- Serve as an internal resource in the clinic on insurance questions for providers and staff.
- Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health, and advocate for the patient.
- Gain the trust of Oak Street Health patients to properly advise them on their healthcare coverage.
- Manage the welcome visit and orientation process for new Oak Street Health patients.
- Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs.
- Support the clinic management team on operational activities as needed, including scheduling and billing.
- Provide exceptional customer service.
- Foster patient engagement through the design and execution of events, including center tours.
Requirements:
- Computer skills: ability to quickly navigate and use multiple computer programs, including Gmail, MS Word or Google Docs, Excel, etc.
- US work authorization.
Preferred Qualifications:
- Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities served.
- Experience with helping patients or customers understand their insurance coverage.
- A passion for working with others to create an unmatched patient experience.
- A problem-solving orientation and a flexible and positive attitude.
- Sales background preferred.
- Experience with and a supportive attitude toward our patient population of older adults.
- CRM experience a plus.
- Bachelor's degree preferred, or equivalent experience.
- Experience helping patients navigate the healthcare system, especially related to Medicare and Managed Care.
Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Pay Range: $21.10 - $49.08