Description
We are seeking a highly skilled and experienced Cucina Assistant Manager to join our team at Sofitel Bali Nusa Dua Beach Resort, a luxurious 5-star beachfront resort in South Kuta, Bali.
As a Cucina Assistant Manager, you will report to the Cucina Manager and play a key role in supporting the daily operations of the assigned restaurant or bar, ensuring an exceptional guest experience that reflects Sofitel's luxury service standards.
Your responsibilities will include:
- Supporting the Outlet Manager in overseeing daily outlet operations, ensuring smooth and efficient service delivery
- Maintaining high standards of guest service, cleanliness, and presentation throughout the outlet
- Monitoring and ensuring proper mise-en-place, table setup, and overall readiness for service
- Handling guest requests, inquiries, and feedback promptly and professionally to ensure guest satisfaction
- Supervising the opening and closing procedures of the outlet, ensuring compliance with brand standards and operational procedures
- Assisting in managing, motivating, and developing the service team to deliver exceptional guest experiences
- Conducting on-the-job training and performance evaluations to enhance team competence and performance
- Fostering a positive and professional work environment that reflects Sofitel's values and commitment to excellence
- Supporting the Outlet Manager in monitoring daily sales, controlling operational costs, and achieving financial targets
- Ensuring accurate cash handling, billing, and reporting procedures
- Assisting with inventory management, requisitions, and stock control to optimize profitability and minimize waste
- Contributing to the development and implementation of promotional activities and service innovations
- Upholding Sofitel's Cousu Main service philosophy by delivering personalized and heartfelt hospitality
- Ensuring consistent adherence to brand standards in service delivery, grooming, and guest interactions
- Addressing and resolving service issues efficiently while maintaining a calm and professional demeanor
- Collaborating with the Culinary, Events, and Front Office teams to coordinate special events, promotions, and VIP services
To be successful in this role, you will need:
- A minimum of 3-5 years of experience in Food & Beverage operations, including at least 1 year in a supervisory or assistant managerial role within a luxury hotel or upscale restaurant
- Strong understanding of restaurant operations, service standards, and guest relations
- Excellent leadership, communication, and interpersonal skills
- Proficiency in POS systems, reservation management systems, and Microsoft Office applications
- Strong understanding of hygiene, food safety, and regulatory compliance standards
- Strong organizational and time management skills, with excellent attention to detail
- High level of professionalism, integrity, and discretion
- Ability to multitask effectively and remain composed under pressure
- Flexibility to work rotating shifts, weekends, and public holidays