Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and experiences. We are seeking a full-time Receptionist to join our team at Tribe BH in Belo Horizonte, Brazil.
As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your responsibilities will include:
- Greeting and welcoming guests, providing information and assistance with check-in and check-out procedures
- Managing room assignments, providing keys, and directing guests to their rooms
- Handling guest complaints and resolving issues in a professional and courteous manner
- Maintaining accurate records and feeding information into our system
- Collaborating with other departments to ensure seamless service delivery
- Participating in training and development opportunities to enhance your skills and knowledge
To succeed in this role, you will need:
- A degree in Hospitality or a related field
- Intermediate English language skills
- Familiarity with hotel reception procedures and software
- Proficiency in Microsoft Office
Desirable qualifications include:
- Previous experience in a similar role
- Fluent English and intermediate Spanish language skills
In return for your hard work, we offer:
- Opportunities for professional growth and development
- An inclusive and supportive work environment
- The chance to create memorable experiences for our guests
- Personal recognition and appreciation for your contributions
We operate a 12x36 shift pattern.