Description
We are seeking a Salesforce Trainer to join our Technology & Data team at Linklaters on a contract basis. You will support a global Salesforce training programme, helping colleagues across the firm adopt and use the platform effectively through high-quality, practical and engaging learning.
Key Responsibilities:
- Develop and manage the global Salesforce training schedule, coordinating and delivering training for approximately 3,500 users across various audiences, including partners, counsel and managing associates, associates, secretaries, and business development teams.
- Deliver engaging virtual and in-person Salesforce training sessions, ensuring learners feel confident and effective in using the platform.
- Maintain and update training materials to reflect changes in Salesforce functionality, business processes, user interface updates, and key messaging.
- Provide targeted one-to-one coaching and support sessions where required.
- Create, review, and update learner support resources, including frequently asked questions, job aids, and guidance materials.
- Transfer knowledge and upskill the business-as-usual Technology Training team to support ongoing delivery after the training programme ends.
- Work closely with the Salesforce Change and Adoption team and wider programme teams to understand requirements and training priorities.
- Provide regular updates to key stakeholders on progress, priorities, and delivery approach.
Your Experience:
- Experience delivering Salesforce end-user training in a professional services or corporate environment.
- Strong facilitation, stakeholder management, and communication skills.
- Ability to quickly understand business processes and translate them into practical learning interventions.
- Experience designing, maintaining, and updating training content and learner support materials.
- Experience delivering both virtual and in-person training sessions to diverse user groups.
About Linklaters: Linklaters is a global law firm providing legal services in 20 countries through 30 offices. We look for people who will thrive in our collaborative environment and demonstrate an innovative, efficient, agile, entrepreneurial, and responsible mindset.
Benefits:
- Global work experience and involvement in strategic projects.
- Strong environmental, social, and governance commitments.
- Investment in tailored career paths and agile working solutions.
- Support for health and wellbeing, with access to expert mental health support.