IT Engineer with Microsoft Enterprise Systems Administrator

General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract.

Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise environment that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.

Responsibilities & Duties:

• System Administrative duties to include management of Windows and Linux workstations on EVDI and physical
• Troubleshooting application functionality, crash and performance
• Investigate user performance and work with external teams to improve user experience
• Assist customers with Tier 2 incident resolution for Linux and windows applications.
• Provide remote end user desktop support
• Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
• Participates in special projects as required.
• Willingness to provide initial triage, response, and notifications for incidents

Requirements:

• Active TS/SCI with Polygraph required to start
• Security+CE or other IAT Level II or higher certification required to start
• 5 + years of related experience
• Knowledge/understanding of:
• Active Directory Administration
• DNS, DHCP, DFS, LDAP
• Windows 10, Server 2012, Server 2016,
• Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
• Linux Operating system
• Understanding of Service Now, NETS or other ticketing process
• ITIL v3 or higher

Preferred Skills:

• Microsoft System Center Configuration Manager
• PowerShell
• Virtualization Environments (VMware, Citrix)
• Profile management utilizing the VMware User Experience Management (UEM) toolset
• Microsoft Exchange
• Telephone/Video support
• Networking
• Familiarity with site specific customer and mission

Benefits:

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance