Description
Join Royal Bank of Canada's Financial Intermediaries (FIM) Desk as an Assistant Relationship Manager, where you'll serve as a critical operational and relationship bridge supporting our Financial Intermediaries and External Asset Managers (EAM) across Singapore and Hong Kong.
In this role, you'll operate within a distinctive triangular model: RBC provides custodial and banking services, EAMs retain investment decision-making authority, and their end clients access institutional-grade solutions. You'll be instrumental in delivering seamless, high-quality service while supporting the Head of FIM desk and enabling the growth of our relationship management team.
Responsibilities
- Client & Relationship Support
- Deliver comprehensive administrative and operational support to the Head of FIM desk and Relationship Managers, with particular focus on high-visibility and complex client engagements
- Process client requests and instructions, including trade execution and operational inquiries
- Act as the primary liaison between internal teams and external partners to ensure operational excellence and client satisfaction
- Client Onboarding & Lifecycle Management
- Coordinate end-to-end onboarding for new EAM and FIM clients, managing cross-departmental workflows across compliance, operations, and product teams
- Establish client files and facilitate knowledge transfer to relationship management teams
- Ensure regulatory compliance and adherence to MAS requirements throughout the onboarding process
- Operational Excellence
- Collaborate with Front and Back Office teams on trade processing, settlement, and operational matters
- Maintain detailed client documentation and knowledge management systems
- Support marketing initiatives, business prospecting activities, client communications, and seminar participation as needed
- Perform additional duties as assigned by senior management
Requirements
- Bachelor's degree or equivalent qualification
- Minimum 2-3 years of relevant experience in EAM/FIM banking, wealth management, or private banking roles
- Deep expertise in the FIM/EAM operating model and triangular relationship dynamics
- Comprehensive understanding of major asset classes: equities, fixed income, derivatives, and alternative investments (private equity, hedge funds, real assets)
- Solid working knowledge of MAS regulatory requirements for EAM onboarding, KYC/CDD standards, and source of wealth verification
- Proven track record of excellent administrative execution and attention to detail
- Strong interpersonal and communication skills
- Proficiency with MS Office Suite (Word, Excel, Outlook)
- CACS Paper 1 and 2 certification
- Demonstrated ability to work effectively as part of a team
Nice-to-have
- Avaloq system experience
- Proficiency in Mandarin/ Cantonese
Benefits
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services