Description
We believe independent restaurants deserve the same advantages as big chains without giving up their independence.
The Challenge to Solve: Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food!
The Role: In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners.
The Team: You'll collaborate with peers, seniors and phone associates to ensure consistent execution across the team.
The Winning Recipe: These are the core competencies this role calls for:
- 3+ years experience in an Account Management, Customer Support or Customer Success role
- Excellent English verbal and written communication skills, minimum B2 level
- Excellent collaboration and communication skills with team members and leadership
- Comfort using ticketing systems, CRMs, and basic spreadsheets
- Ability to stay calm, empathetic, and effective in a high paced contact center environment
- Ability to multitask and handle competing priorities during peak periods
The Extras: Working at Slice means more than a job - it's a place where your growth actually gets invested in.
- Paid training from day one
- Career growth that's real
- Learning & Development program
- Referral program
- Wellbeing program
- Competitive salary
- A team that knows how to have fun