Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex issues. You will provide exceptional customer service via phone, email, live chat, and social media, show ownership and accountability for offering solutions, maintain high standards, and strive to improve the service.
The starting salary for this role is £28,000 FTE (roughly £18,600 for 25 hours, pro-rata). The shifts are evenings, 25 hours a week, with a current rotation. Training is 5 weeks in the office, followed by hybrid working.
Responsibilities:
- Provide exceptional customer service via various channels
- Show ownership and accountability for offering solutions
- Maintain high standards and strive to improve the service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Comfortable talking to customers via various channels
- Resilience and ability to handle difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment required
Benefits:
- Competitive salary and comprehensive benefits package
- Company-enhanced salary sacrifice pension scheme
- Private Medical Insurance with Vitality
- 25 days holiday plus take your public holiday allowance
- Extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Generous family-friendly policies