Description
We believe independent restaurants deserve the same advantages as big chains without giving up their independence.
The Challenge To Solve Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food!
The Role Join us as a Senior Customer Experience Representative at one of the world’s most dynamic, mission-driven tech companies! In this role, you’ll be the dedicated point of contact for new customers joining our Phone product, ensuring a smooth transition and quickly resolving any challenges they encounter along the way.
Responsibilities:
- Onboard new customers to our Phone product
- Serve as a key point of escalation for customer issues
- Handle inbound calls and process orders
- Leverage internal systems to guarantee seamless, accurate order transmission to our restaurant partners
Requirements:
- 3+ years experience in Account Management, Customer Support or Customer Success
- Excellent verbal and written English communication skills
- Demonstrated experience in cross-functional collaboration and teamwork
- Proficiency with Google Workspace tools
- Proven ability to quickly learn and adapt to new browser-based systems
- Ability to remain calm and composed during high-pressure situations
Benefits:
- Paid training from day one
- Career growth opportunities
- Learning & Development program
- Referral program
- Wellbeing program
- Competitive salary - plus night hour supplements and extra payments