Description
As a Human Capital Generalist, you will play a key role in delivering day-to-day Human Capital operations for Hong Kong, while supporting the wider regional HC team as required.
The role covers a broad range of employee lifecycle activities, including onboarding and offboarding, payroll and benefits administration, HRIS and employee data management, statutory and compliance matters, and general employee support.
Working closely with the Talent Management team and other HC colleagues, you will help ensure that people processes are delivered accurately, efficiently, and with a high-quality employee experience.
You will also be expected to identify opportunities to improve existing processes and leverage digital tools, AI, and automation to reduce manual work and enhance operational efficiency.
Responsibilities
- Provide day-to-day HC support to employees and managers in Hong Kong, responding to general people-related queries and ensuring a positive employee experience.
- Partner closely with Talent Managers to support employee lifecycle activities, including onboarding, employee status changes, leave, transfers, and offboarding.
- Support employee relations matters by gathering relevant information, applying policies and local requirements, and escalating more complex or sensitive cases to the HC Manager as appropriate.
- Manage day-to-day HC operations across the employee lifecycle, including onboarding, employee changes, documentation, approvals, payroll coordination, and offboarding, ensuring accurate and timely delivery.
- Monitor operational processes, identify issues or bottlenecks, and work with the HC Manager and relevant stakeholders to resolve them effectively.
- Coordinate payroll and benefits administration for Hong Kong, working closely with external vendors and internal teams to ensure accurate and timely processing.
- Maintain accurate employee data and documentation across HR systems and personnel files, ensuring appropriate controls and compliance with local requirements.
- Identify opportunities to simplify and improve HC processes, including the use of automation and digital tools to reduce manual work and improve consistency.
Requirements
- At least three (3) years of experience as an HR Operations personnel, ideally within a multinational or globally matrixed organization.
- Strong organizational skills with the ability to manage multiple priorities and deliver accurate, timely work in a fast-paced environment.
- Practical experience across key HR operations, including employee lifecycle processes, payroll and benefits, HRIS, and employee support.
- Good understanding of Hong Kong employment laws, statutory requirements, and HR best practices.
- Strong problem-solving skills, with the ability to identify issues, assess options, and escalate appropriately when required.
- Strong interpersonal and communication skills, with the ability to build effective working relationships with employees, managers, and cross-functional teams.
- A proactive mindset with an interest in process improvement, automation, and using AI and digital tools to improve efficiency.
- Experience using Workday or other HRIS platforms is desirable.
- Bachelor’s degree in HR, Business, Psychology, Industrial Relations, or another related field.
- Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, with confidence using AI tools such as ChatGPT or Claude.