Description
We are seeking a Front of House Leader to join our team at Pret. As a leader, inspirer, and driver of their team, the Front of House Leader is our in-shop champion, coaching and mentoring their team members. They are responsible for maintaining high standards, protecting profit, and ensuring customers are happy.
Responsibilities:
- Be kind, honest, and generous, bringing genuine warmth and authenticity to work every day
- Share our passion for exceptional customer service
- Spread joy every day through small acts of kindness
- Lead with purpose, driving team performance, protecting profit, and maintaining high standards
Requirements:
- Experience leading a team and driving performance
- Passion for exceptional customer service
- Ability to work in a fast-paced environment
Benefits:
- Base pay rate: £14.10 per hour
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Earn an extra £5 per hour for shifts started between 3-5am
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership for 50% off food and 5 free Barista-made drinks a day
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition
- Access to marketplace discounts
- Comfy free shoes to wear on shift
Our Values:
- Happy Teams, Happy Customers
- Amazing Standards Every Day
- Never Standing Still
- Doing The Right Thing
The Pret interview journey:
- Step one: apply
- Initial phone screening
- 60-minute shop-based interview with the General Manager and team