Description
As a Key Account Manager at SWIGGY, you will be responsible for acquiring and engaging with single-outlet independent restaurants across an assigned city.
You will be the primary touchpoint for these restaurants, learning their business, understanding their challenges, and building a partnership to help them drive growth in orders, visibility, and customer engagement.
This role is consultative and on-field, requiring you to be resourceful, adaptable, and genuinely invested in your partners' success.
Responsibilities:
- Own a portfolio of multi-outlet restaurants, managing 30-40 high-value accounts, each with 2-10 outlets.
- Develop executive relationships with franchise owners, regional managers, and operational heads.
- Create consultative strategies to help restaurants think about their growth strategy, including optimizing delivery times, increasing order frequency, and cross-location consistency.
- Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities.
- Build detailed business reviews for accounts, analyzing performance across cuisine, comparing against benchmarks, and presenting growth strategies.
- Identify expansion opportunities with existing accounts, turning relationships into revenue growth.
- Develop advanced analytics and Excel skills to build executive presentations, ROI models, and monthly and quarterly business reviews.
Experience & Background:
- 2-4 years of experience in account management, B2B sales, or enterprise sales.
- Proven progression from SDR/AE to AE or AM role.
- Advanced Excel skills, including pivot tables, VLOOKUP, data visualization, and forecasting.
- Strong industry understanding of the restaurant ecosystem, including unit economics, delivery margins, competitive landscape, and aggregator dynamics.
- MBA/PGDM degree preferred.